Returns & Refund Policy

At Enivo, we believe in the exceptional quality and craftsmanship of our designs. We want you to absolutely love how our products look and feel as part of your daily wardrobe. We recommend styling and wearing your bag(s) for at least 14 days to truly experience the quality. If you’re not completely satisfied after giving it a fair try and are still within our 30-day window, we’re here to help.

Cancellations

Need to cancel or update your order? Just let us know within 24 hours of placing it. After that, your order may already be processing and we won’t be able to make changes. If your cancellation is made within 24 hours, we’ll issue a full refund within 7 business days.

30-Day Money Back Guarantee

We stand behind the quality of our pieces. If you’ve worn and tried out your product consistently for 14 days and still aren’t happy, you’re eligible for a return within 30 days of your purchase. Please note that original shipping fees (if any) are non-refundable.

To start a return: Email us at support@enivo.co or reach out via the Contact Us form on our website. To speed things up, include your order number or the name and email address used at checkout.

Damaged Items

We do our best to ensure your piece arrives in pristine condition. If your item is physically broken or defective on arrival (not just damaged external packaging), please contact us within 72 hours of delivery. Email a clear photo of the damage to support@enivo.co so we can assess and send a replacement if eligible. We do not accept returns for items damaged by regular wear and tear, use, or misuse.

Shipping & Delivery

We work with trusted couriers to get your order to you quickly, but once it leaves our hands, we can’t control delays caused by shipping providers, customs, or local disruptions. If your package is delayed, missing, or stolen, please contact the courier directly. Unfortunately, we are not responsible for these issues once your order has shipped.

Incorrect Address

It’s your responsibility to provide the correct shipping address at checkout. If you realise there’s a mistake, contact us within 24 hours of ordering. If we aren’t notified in time, we won’t be able to issue a refund or replacement for lost or misdirected orders.

Policy Updates

We may update this Returns & Refund Policy at any time. It’s your responsibility to review the latest version before purchasing. By placing an order with Enivo, you agree to the terms in this policy.